Privacy Policy

White Horse Immigration we respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our website, mobile services, or in-person consultations.

1. Who We Are

White Horse Immigration is a professional immigration and study abroad consultancy. We assist clients in obtaining Canadian visas and permits, including Study Permits, Work Visas, Permanent Residency (PR), Business Immigration, and Family Sponsorship. Our services also include legal representation, documentation support, and education consulting.

2. Information We Collect

We collect various types of data to provide our services effectively.

a) Personal Information:

  • Full name, date of birth, gender

  • Nationality, citizenship, country of residence

  • Passport details and government ID numbers

  • Contact details (email, phone, address)

b) Academic & Professional Data:

  • Educational qualifications

  • Transcripts, certificates, diplomas

  • Resume/CV

  • Language test results (IELTS, TOEFL, etc.)

c) Financial & Immigration Data:

  • Bank statements, sponsorship letters

  • Employment letters

  • Previous visa history and refusal letters

  • Marital and family status for sponsorship cases

d) Digital & Usage Data:

  • IP address, browser type, operating system

  • Pages visited, time on site, referring URLs

  • Cookie data and interaction history

  • Chat and form submissions

3. How We Collect Information

We collect data through:

  • Our website (forms, chat, contact pages)

  • Email communication

  • WhatsApp and social media interactions

  • Phone or in-person consultations

  • Online booking and scheduling tools

  • Educational fairs and promotional events

4. How We Use Your Information

Your data is collected to provide, improve, and secure our services:

  • To evaluate your eligibility for immigration or study options

  • To file and process visa, permit, or PR applications

  • To liaise with educational institutions, visa offices, and other partners

  • To provide follow-up consultation and case status updates

  • To send newsletters, updates, and promotional messages (if you opt in)

  • To respond to inquiries, feedback, or complaints

  • For legal and regulatory compliance

5. Legal Basis for Processing (GDPR-Compliant)

Depending on the context, we rely on the following legal bases:

  • Consent – when you provide data voluntarily (e.g., contact form or newsletter)

  • Contractual necessity – for processing required to fulfill our services

  • Legal obligation – for compliance with visa and immigration authorities

  • Legitimate interest – to improve user experience and prevent fraud

6. How We Share Your Information

We may share your information with:

  • Government bodies (IRCC, visa offices, embassies)

  • Partner institutions (colleges, universities, employers)

  • Licensed lawyers, consultants, or notaries

  • Technology providers (CRM, cloud storage, secure payment gateways)

  • Legal and compliance professionals (if required)

We do not sell, rent, or trade your information under any circumstance.

7. International Data Transfers

Some of our partners and service providers are located outside of your country (including Canada, the USA, and India). We ensure that any international data transfers are protected by appropriate safeguards, such as:

  • Standard contractual clauses

  • Binding agreements with service providers

  • Secure and encrypted transfer protocols

8. Data Retention

We retain your information only for as long as necessary:

  • Active case files are stored securely throughout the service duration

  • Inactive or closed cases may be archived for up to 7 years (as required by law)

  • You may request deletion, except where legal retention is necessary

9. Your Rights and Choices

You have full control over your personal data. You may:

  • Request access to the personal information we hold about you

  • Request corrections to inaccurate or incomplete data

  • Request deletion of your data (subject to legal or contractual limits)

  • Withdraw consent at any time for optional communications

  • Object to processing or request restriction under certain conditions

  • Request data portability (where applicable)

10. Cookies & Tracking Technologies

We use cookies and tracking tools (like Google Analytics and Facebook Pixel) to:

  • Analyze website traffic and performance

  • Remember your preferences and session details

  • Serve personalized content and marketing offers

Your Choices:
You can control cookie usage via your browser settings. You may also disable analytics tracking tools by opting out of cookies when prompted.

11. Marketing & Communications

You may receive emails, newsletters, and WhatsApp updates if:

  • You have subscribed or opted in

  • You are an existing client and we are updating you on services

Unsubscribe Options:
You can opt out at any time by clicking the “unsubscribe” link or contacting us directly.

12. Security Measures

We protect your data using:

  • SSL encryption for all online interactions

  • Encrypted storage of sensitive documents

  • Multi-level access controls for internal users

  • Regular monitoring for data breaches or suspicious activity

While we strive for top-tier security, no method of transmission is 100% secure. In case of a breach, we will notify affected users as per applicable regulations.

13. Children’s Privacy

Our services are intended for individuals aged 16 and older. We do not knowingly collect personal data from children under this age without verifiable parental consent.

14. Third-Party Websites

Our website may contain links to third-party sites (e.g., college portals, government websites). We are not responsible for their privacy policies. We encourage users to review their policies before submitting personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If significant changes are made, we will notify you via email or website banners.

16. Contact Us

If you have any questions, feedback, or privacy-related concerns, please contact us:

📧 Email: whitehorseimmigrations@gmail.com
📞 Phone: +19054519055
📍 Address:2 County Ct Blvd Unit 333, Brampton, ON L6W 3W8, Canada